Effective Date: 01.08.2020
Company Name: Citibizs
Location: Hyderabad, Telangana, India
At Citibizs, your trust means everything to us. We’re in the business of bringing you great products through a seamless online shopping experience — and that experience includes respecting and protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us.
1. Who We Are
Citibizs is an e-commerce and retail platform based in Hyderabad, Telangana, India. Our mission is to provide quality products with excellent customer service, while ensuring your personal data is treated with the respect it deserves.
2. Information We Collect
When you use our website, mobile app, or make a purchase, we may collect the following information:
- Email Address – to send you order updates, offers, and customer service messages.
- Mobile Number – to confirm your orders, send delivery updates, and help you with support.
- Payment Details – including transaction and billing information (but never your full card details — we rely on secure, PCI-compliant payment gateways).
We only collect what’s necessary to serve you better and never sell your data to third parties.
3. How We Use Your Data
Your data is used to:
- Process your orders and payments
- Keep you updated about your orders and deliveries
- Provide customer support and respond to your queries
- Improve our website and user experience
- Share special offers, if you choose to hear from us
We use your information responsibly and only for the reasons you’d expect when shopping online.
4. Data Security
We take your data security seriously. That’s why we use secure servers, encrypted payment gateways, and access controls to prevent unauthorized access, loss, or misuse of your data.
While no system is completely foolproof, we do everything we can to safeguard your personal information.
5. Sharing of Data
We do not sell or rent your personal information to anyone.
We may share limited data with:
- Trusted third-party service providers (like delivery partners or payment processors)
- Legal or regulatory authorities, if required under applicable laws
All such partners are required to follow strict confidentiality and data protection practices.
6. Your Rights
You have full control over your data. At any time, you can:
- Request access to the information we hold about you
- Ask us to correct any inaccurate data
- Opt out of marketing communications
- Request deletion of your account and personal information
To do so, please contact our support team at:
📧 info@citibizs.com
📞 18008903281
7. Data Retentio
We retain your information only as long as necessary to fulfill our obligations — like processing orders, complying with legal requirements, or resolving disputes.
8. Jurisdiction
This Privacy Policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of Hyderabad, Telangana courts.
9. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in technology, our business, or legal requirements. When we do, we’ll post the updated version with the new effective date.
We encourage you to review it regularly.
10. Let’s Talk
Have questions or concerns about your privacy? We’re here for you.
📧 Email us: info@citibizs.com